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The alternative to Rejsekort as an app

Rejsekort & Rejseplan A/S, together with the transport companies, will in 2026 give travelers the opportunity to check in and out using a new type of card reader, as an alternative for those who are unable to use Rejsekort as an app.

It must always be possible for Danes to buy a ticket for public transport. We know that there are travelers who either do not have a smartphone, are digitally insecure, or wish to remain 100% anonymous, and they cannot use apps. It is for them that the new ticket solution has been created, so they too can purchase a ticket when we phase out Rejsekort as a physical card in 2026.

Approximately 10% of those who currently use Rejsekort as a card either do not have a smartphone, are digitally insecure, or wish to remain 100% anonymous.

To meet these users' needs and wishes, we have conducted a number of different user surveys and engaged in dialogue with civil society organizations. We are therefore fully aware of what the users are asking for.

The vast majority of travelers are asking for digital products, and therefore, these will be our primary ticket products. Today, we offer:

  • Rejsekort as an app: Now it is even easier to travel by public transport across the entire country. With Rejsekort as an app, you always have your Rejsekort right at hand.
  • Rejsebillet app: Easily and conveniently, you can purchase a digital ticket in advance for a predetermined journey.

The plan is for the transport companies to install card readers in 2025 and 2026, and by 2026 the new ticket solution will be rolled out across Denmark.

For some, the transition from a physical plastic card to an app can be quite an upheaval - and may prove impossible.

Our customer surveys show that approximately 10% of those who currently use Rejsekort as a card cannot use Rejsekort as an app for various reasons. They need a different offer, and this is the group we are now working on a ticketing solution for.

Until 2026, travellers can check in and out with Rejsekort as a card.

As the current Rejsekort card as a card system is approaching the end of its technological lifespan, and the blue check-in points require extensive maintenance and will eventually need to be phased out, we have decided to replace the entire system with an updated version offering greater durability.

Ticket prices will follow the standard fares, just as usual. There will therefore be no difference whether you buy your ticket via the app or using a card.

From the very beginning, it has been a fundamental requirement of the project to develop the Rejsekort as an app alongside new, inclusive ticket types in order to accommodate all current Rejsekort customers.

In the autumn of 2022, we launched an initial study of user needs through visits to and interviews with a number of associations and organizations. In addition, we engaged external experts to conduct an anthropological study.

We have established a forum for digital inclusion on the move to ensure continuous insight into user needs. Participants in the forum include associations, organizations, Local Government Denmark (KL), and the Libraries' Network for Digital Inclusion, along with representatives from transport companies, to promote mutual knowledge sharing and collaboration on the successful implementation of the new Rejsekort solutions.

Specifically, we have continuously presented our approaches and plans to the participants in the Forum for Digital Inclusion on the Move – and have received valuable feedback.

It is the transport companies that decide how many card readers will be installed and where they will be placed at stations, on buses, at light rail stops, etc. The plan is to have approximately 9,000 card readers across Denmark.