Ordering a card for your child
You can easily order your Basiskort for your child in Self Service within a few minutes and have the card sent directly to your home.
How to order a Basiskort for your child
If you are a parent or guardian, you can order a Basiskort for your child from Self-service. It only takes a few minutes, and the card will be sent directly to your home.
Later, it will also be possible to order Basiskort at selected sales outlets.
The price of a personal Basiskort is DKK 50.
To order a Basiskort for your child, you must have an email address and either MobilePay or a payment card. Likewise, via MitID you will be asked to confirm that you are over 18 years old.
Ordering via Self-service
For you to order a Basiskort for your child, it is necessary that you have created an account yourself for either Basiskort or the Rejsekort app. From your own account in Self-service, you can create a profile for your child/children, accept terms on behalf of the child and approve payment responsibility for the child’s journeys.
When the order is completed, the card is sent by post to the child and is normally delivered within 10–14 working days. The card can be used immediately upon receipt.
You will be able to see your child’s journeys under history, where your own journeys can also be seen.
You can order Basiskort for your child/children from Self-service
Guide: How to order a Basiskort for your child
Ordering via our customer centre
If you are unable to order a Basiskort for your child online, later during spring 2026 it will be possible to create and order a Basiskort for your child via our Customer Centre.
When ordering via our Customer Centre, you will receive an order form which must be completed and returned. When we have received the completed form, our Customer Centre will order a Basiskort for your child. The card is sent by post and is generally delivered within 10–14 days.
If the child is to travel with Customer Type Disabled, the adult must contact our Customer Centre so the child can be verified as approved for Customer Type Disabled.
Ordering via a sales outlet
During spring 2026, it will be possible to buy a Basiskort for children at selected sales outlets, where it is possible to create and order Basiskort for both child and adult.
Payment for the child’s journeys
The child’s journeys are paid automatically by the adult who ordered the card.
The journeys are collected and paid once a day via the adult’s payment card or MobilePay. This means the card does not need to be topped up in advance, and the child can therefore always travel if an active payment method is attached.
The adult receives a daily receipt with an overview of the journeys made.
If the adult’s payment card is blocked, the adult will receive an SMS about this. For the child to travel, the payment details must be updated. This can take up to a day, but if you contact our Customer Centre, they can ensure that the details are updated immediately so the child can travel again.
With Basiskort, your child must check in every time they board and check out every time they get off. This also applies when changing during the journey, even if the trip continues with the same type of transport. All check points can be used for both check-in and check-out.
Your child can bring additional travellers on the journey with Basiskort. The adult who ordered the card is liable for payment for all journeys, including for the additional travellers the child has checked in.
How your child travels with Basiskort:
At the start of a journey:
· Check in when the journey starts
· Check out when the journey ends
When changing during the journey:
· Check in again when the journey starts
· Check out again when the journey ends
Can your child bring others on the journey?
Your child can add additional travellers at all Check points.
How your child travels with additional travellers:
· Press the icon with two people
· Select additional travellers
· Check in on Basiskort
Rules for additional travellers
· Additional travellers are added before your child checks in themselves
· It is possible to add up to 27 additional travellers (besides the child themselves)
· Children under 12 can bring another child under 12 free of charge
· Max 1 bicycle or 1 dog at a time
· Mixed combinations are allowed
When your child checks in, all fellow travellers are automatically checked in together with the child and follow the child’s check-in and check-out during the journey.
The adult who ordered the card is liable for payment for all journeys, including for the additional travellers the child has checked in.
Can discount levels from an old Rejsekort be transferred?
If your child has previously had a physical Rejsekort, discount levels can be transferred to the child’s profile.
The transfer can only take place once per card and must be done via our customer centre. Discount levels can be transferred until 31 July 2026.
If your child forgets to check out
If your child forgets to check out:
· During the journey: Check out at the nearest Check point regardless of whether it is on a bus, train, metro or light rail.
· At the end of the journey: Contact our customer centre on 70 11 33 33, who can help you with correct check-out.
Standard fare when check-out is forgotten
If your child forgets to check out, either during their journey with changes or at the end of the journey, you may be charged a standard fare for the journey. If we can calculate parts of the journey, we will charge the price for this part if it is higher than the standard fare. The standard fare will depend on customer type.
You can see the standard fares under “The small print”, which you find here.
It is your child’s responsibility to ensure that they have a valid ticket when they travel. In case of ticket inspection, missing check-in results in a penalty fare.
If the card is lost, it must be blocked in Self-service. After that, a new card can be ordered for the child.
Block the card as soon as possible in Self-service or by phone on 70 11 33 33. Until you block your child’s card, others can travel at your expense. If Basiskort is to be reopened, you must contact us. The card can be used immediately after reopening.
A replacement card costs DKK 50 and is sent by post. When the new card has been ordered, the child can use it as soon as it is received.