For relatives and carers

As a relative or helper, you are always welcome and allowed to help, for example, your mother, uncle, neighbour or the person you are a volunteer visitor for, with creating a profile and ordering a personal Basiskort – provided that you act by agreement with your relative or the person you are helping.

The questions and examples below are based on an example where you, as a relative, want to create a profile and order a Basiskort for your mother. However, the answer is the same regardless of whether it concerns your mother, uncle, neighbour or the person you are a volunteer visitor for: as long as you act by agreement with your relative or the person you are helping, you are welcome and allowed to help.

Yes, if you act by agreement with her. The prerequisite for creating a profile is that you have a unique email address, so if you already have a profile yourself, you cannot use your own email address again.

If your mother has her own email address, you can help her create the profile and enter the 6-digit password that she receives by email.

If your mother does not have an email address, you are welcome – again, provided you act by agreement with her – to create a completely new email address, for example yourmothersname@email.com, which you use for this purpose. You can agree with your mother that you manage and receive emails sent to the new email address, but this will of course mean that you have access to your mother’s travel history and receipts – which again requires that you agree this with your mother.

Most email services can be set up to automatically forward emails, so that emails sent to your mother’s new email address are automatically forwarded to your own email. You are also welcome to do this, as long as you agree it with your mother.

Yes. To be able to help your mother order a Basiskort or use the Rejsekort app, a payment method must first be added to your mother’s account. You can do this when you are logged in to your mother’s account on mit.rejsekort.dk or in the Rejsekort app – again, provided you act by agreement with your mother.

If your mother has MobilePay, you can enter her phone number together with her and link her MobilePay. If your mother has a payment card and MitID, you can help her enter her payment card details and verify with MitID. Read more at MitID about how to help others with MitID.

Yes, you are allowed to do that. This means you can help your mother even if she does not have MitID. In this way, she can get a personal Basiskort – also before it later becomes possible to get a Basiskort with invoice.

Yes, if you act by agreement with your mother, you are welcome to order a Basiskort. In doing so, you must go through the terms and conditions with your mother and ensure that she accepts them. You do this on mit.rejsekort.dk once you are logged in and have added a payment method. When ordering, you can choose whether the Basiskort should be sent to you or to your mother’s address.

Yes, again provided that you act by agreement with your mother. When you, or both of you together, are logged in to either the Rejsekort app or mit.rejsekort.dk on your mother’s account, you can apply for the correct customer type. Click on Settings and then follow the instructions to apply for the customer type disability or pensioner under 67 years of age. If your mother has MitID, you can help her with this, or you can choose together to apply without MitID. Read more at MitID about how to help others with MitID.

Yes, if you act by agreement with your mother. Read more about where and how to order a Basiskort in staffed sales locations at https://www.rejsekort.dk/Basiskort/Salgssteder. You can also download and print the order form and fill it in together with your mother.

Please note that a payment method must be linked to your mother’s profile so that payment for the day’s journeys can be charged overnight. You will therefore need to provide your own phone number so that we can link your MobilePay number, and this must be something both you and your mother agree to.