Rejsekort

When you log in to our Self Service, you can change your card settings if you have a Rejsekort Personal or a Rejsekort Flex.

You can:

• Change your customer type (does not apply to “Young Person”, “Pensioner”, or “Disabled Person”)
• Set up, see, and change a top-up agreement
• Set up, see, and change a renewal agreement
• Remove the reading of the balance when checking out

Please note that you must also contact Rejsekort Customer Service or use the contact form if you need to change your customer type from the 'Young' customer type.

→ Go to the contact form (Danish only)

You can also change the settings of an agreement, e.g. how much it tops up and how often.

Log in to our Self Service to see and change your top up agreements. When you order a change, it may take up to five hours before it is transferred to your card if you go by train or metro. If you go by bus, it may take up to 24 hours. The transfer will take place when you check in or insert your card into a Rejsekort vending machine.

Please note: If you lower the top-up amount or the frequency below the suggested settings, you risk running out of money if you go on a long journey and return on the same day. However, you can always top up via a Rejsekort vending machine or a retailer during your journey. 

When you order the change through our Self Service, it may take up to five hours before the change is transferred if you go by train or metro. If you go by bus, it may take up to 24 hours.

If you are 67 or older and need to change your customer type to "pensioner" you have to use self service, choose "Rejsekort settings" on the left side, choose "modify" and then change your customer type, before you press "save". If you are on early retirement, contact Rejsekort Customer Service at 70 11 33 33.

If you need to change your customer type to “Disabled Person” or to or from “Young Person” , you have to call Rejsekort Customer Service at 70 11 33 33 to get help.

You can choose to have a commuter area added to your Rejsekort if you have a Rejsekort Personal. In such case, you will prepay to travel freely within zones of your choice. If you travel outside your commuter area, you are only charged for the part of the journey that takes place outside that area.

Order through our Self Service
Log in to our Self Service and choose the card you wish to add a commuter area to. Click “Season Pass” in order to start the order process and choose your commuter area and the period length. You can also decide whether you would like an agreement that automatically renews periods for you.

Please remember that you must transfer the commuter area to your card by checking in or by inserting the card into a Rejsekort Vending Machine. The next time you check in within your commuter area, you will activate your commuter period.

Also remember that you must have money on your card to travel—even within your commuter area.

By logging in to our Self Service or by inserting your card into a Rejsekort Vending Machine, you can always see your commuter area and when your commuter period expires. If you choose not to renew your commuter period, your Rejsekort will function as a regular Rejsekort.

We will let you know well in advance of the expiration date so that you can have your customer type, agreements, and discount levels transferred to a replacement card similar to the one you had.

If you have a Rejsekort Personal or Rejsekort flex, we will let you know well in advance of the expiration date so that you can have your customer type, agreements, and discount levels transferred to a replacement card similar to the one you had. The balance on your Rejsekort will automatically be transferred to your Danish Nemkonto within 14 days. 

If you have a Rejsekort Anonymous which has not expired you can get a refund of the balance at certain retailers.

→Find the nearest retailer here. 

If your Rejsekort Anonymous has expired or been blocked you have to contact Rejsekort Kundecenter. You have to send in your card to Rejsekort Kundecenter who will refund the balance to a danish bank account. 

Check the expiration date
You can always check the expiration date of your card by logging in to our Self Service or by inserting your card into a Rejsekort vending machine.

You can close your Rejsekort Personal or Rejsekort Flex by logging into Self-service and blocking your Rejsekort. We have created a guide on how to close your Rejsekort.

Go to guide: How to close your Rejsekort Personal or Rejsekort Flex

You can also just cancel your top-up agreement and then use all the money on your Rejsekort before closing the card. If you need to see how to stop your top-up agreement, you can go to our guide on the subject.

Go to guide: Stop top-up agreement

You can close your Rejsekort Anonymous at selected points of sale.

→ Find points of sale here. 

Alternatively, you can call the Rejsekort Customer Centre at 70 11 33 33 and get a closing form. 

When you close your Rejsekort Anonymous, you can get your remaining balance paid out.

If your Rejsekort Anonymous was purchased after 15 December 2024, you are not entitled to a full or partial refund of the card price when the card can no longer be used as a consequence of Rejsekort & Rejseplan A/S having to stop offering Rejsekort and/or replacing Rejsekort with a new solution.

If you have lost your Rejsekort Anonymous, unfortunately you cannot close it and your remaining balance is lost.

Block and reorder through our Self Service
By logging in to our Self Service, you can order a replacement card with the same customer type, agreements, and discount levels as on the one you lost. Order a replacement card and block the lost card in one go.

Call us
You can also call Rejsekort Customer Service at 70 11 33 33 and block your card 24 hours a day. 

As soon as you receive your replacement card by mail, you can continue travelling as usual.

You can have the balance paid out from a Rejsekort Personal or a Rejsekort Flex. If you lose a Rejsekort Anonymous, both the card and balance will be lost.

If you lose a Rejsekort Anonymous, you will have to buy a new card at a Rejsekort retailer.

→ Find Rejsekort retailer here.

Cards with top-up and renewal agreements
If you have a Rejsekort with a top-up and/or renewal agreement, Rejsekort & Rejseplan A/S will cover some loss due to the unauthorised use of the card—provided that you block the card as soon as you suspect that it is lost or being misused. 

If you do not block the card, you risk being personally liable for a sum of up to 4,000 kr.

Cards without top-up and renewal agreements
If you do not have a top-up or renewal agreement, you will be personally liable for any loss due to misuse.

No matter what the reason is, Rejsekort & Rejseplan A/S is obligated to inform you before blocking your card.

If your card is blocked and you have not been informed of the reason, please call Rejsekort Customer Service at 70 11 33 33 to get help.

If your Rejsekort is not working, please make sure:

• That there is money to travel on the card
• That you are not moving the card too quickly past the blue point of the card reader
• To read the notice on card reader screen if you hear an error sound; the notice will tell you if something is wrong
• That you do not hold other NFC products together with your Rejsekort when you check in

Rejsekort Customer Service will send you a form to fill in and return with the card. If the card is defective due to no fault of yours, we will reimburse you for the price of the card. The card price and any remaining balance will be paid out, either in cash or into your bank account if you bring your ID and inform us of your bank account details. 

Please note that you may not act in a way so that your card becomes hard to read. For example, you may not scratch, glue, or make holes in the card. If you do so, you will not be reimbursed if the card becomes defective.

Selected Rejsekort retailers will be able to check whether your card is defective. If the card is defective due to no fault of yours, we will reimburse you for the price of the card and any remaining balance. This is done by filling in the Closure Form, which you can get at selected points of sale or by contacting the Rejsekort Customer Service.

Please note that you may not act in a way so that your card becomes hard to read. For example, you may not scratch, glue, or make holes in the card. If you do so, you will not be reimbursed if the card becomes defective.

→Find Rejsekort retailers here.

Please use the check-in extra card reader at the station, or ask the bus driver for help with setting up the card so that you can travel as a group.

The group setting will be cancelled as soon as you check out.

It is easy to change the customer type on your card permanently by logging into our Self Service - This is not possible on Rejsekort Anonymous, instead you have to do this at a sales point. When you order the change, it will take between 5 and 24 hours before the change is transferred to your card through your use of it. You can also insert the card into a Rejsekort Vending Machine.

You cannot change the customer type setting to “Young Person”, “Pensioner”, or “Disabled Person” on Rejsekort Personal. To do that, you will need assistance from Rejsekort Customer Service at 70 11 33 33.

If you order a top-up agreement or choose a commuter area, this information will be saved under the settings of the card. You can also choose to set up your Rejsekort so that you always travel in first class whenever you have the opportunity. You can also set it up so that the card reader does not show the balance on your card when you are checking out. You can do this through our Self Service.

You can change the customer type through a Rejsekort vending machine or with the bus driver's help. The change is cancelled when you check out.

You can always see the customer type of the card by inserting it into a Rejsekort vending machine or by asking the bus driver.

Change of service level
Just like with the customer type, you can change the service level if you are travelling in first class on a journey with DSB. This is done through a Rejsekort vending machine at selected stations. The service level will reset to standard next time you check in or out.

When you log into our Self Service, you can see the settings of a Rejsekort and change them. For example, you may wish to change your customer type because you have become older, or maybe you would like to change the amount of your top-up agreement.

It could take up to five hours if you go by train and up to 24 hours if you go by bus before the changes have been transferred to your card. The changes are transferred when you check in or when you insert your card into a Rejsekort Vending Machine. The settings will remain on the card until you choose to change them again.

Please note that you cannot change the customer type “Young Person”, “Pensioner”, or “Disabled Person”. To do that, you need to contact the Rejsekort Customer Service at 70 11 33 33.

If you want to change the customer type on a Rejsekort Anonymous permanent, you have to do this at a sales point. However, if you want to change the customer type on a Rejsekort Anonymous for a single journey, you have to use a Rejsekort Vending Machine.

You may also find assistance at some of the Rejsekort retailers.

Through our Self Service, you can get an overview, see your customer type, see the details of your top-up or renewal agreement, etc. You can also change the settings, e.g. change the amount of your top-up agreement.

If you have more than one Rejsekort, you can see the settings of each card.

You can also get an overview by inserting the card into a Rejsekort Vending Machine.

The price of the card covers the cost of issuing your card.

Please note: you are not entitled to a refund of the remaining balance on your card when the physical Rejsekort closes on May 29, 2026, if the card was purchased after December 14, 2024. You can read more in the terms and conditions here. 

You can transfer your customer type, your top-up and renewal agreements, and discounts to a replacement card similar to your old one. This way, you can keep travelling in the way that you are used to.

Please note: 20 June 2026 is the last day you can order a replacement card for Rejsekort Personal, Flex, Commuter Combi and Commuter Pass. Replacement cards are sent by DAO, and Rejsekort & Rejseplan A/S cannot guarantee delivery times.

Expired card
If your card is about to expire, you need to remember to reorder your Rejsekort no later than 10 days before the old one expires. We will let you know when it is time to reorder your card through our Self Service.

Lost card
If you lose your card, you can order a replacement card similar to the one you had; you can do this at the same time as when you block the lost card. Log in to our Self Service and choose “Replace Rejsekort” in the left-hand side menu.

If you lose your Rejsekort, we recommend that you use one of our other solutions instead of ordering a new physical Rejsekort, which will be discontinued on 30 June, 2026. You can read more about how to travel in the future here.

If you want to order a replacement card similar to the one you had, you can also block the lost card at the same time. Customer type, agreements, and discount levels will be transferred to your new card, and you can continue travelling as usual.

→ Read more about blocking your lost card.

Please note: 20 June 2026, is the last day you can order a replacement card. The price for a replacement card is the same as for a new card: DKK 50. If you order a replacement card, you will not receive a proportional refund for the remaining card price when Rejsekort closes – only any remaining balance will be paid out. 

Instead, you will receive the remaining balance in your NemKonto within 14 days.

Please note: the 14 days apply to the period until the physical Rejsekort closes on 30 June, 2026. After this date, you will recieve the remaining balanceexpectedly in August 2026.

If your card is about to expire, we recommend that you use one of our other solutions instead of ordering a new physical Rejsekort, which will close on 30 June 2026. You can read more about how to travel in the future here.

If you wish to reorder your Rejsekort, you must do so no later than 10 days before the old one expires. We will let you know when it is time to reorder your card through our Self Service.

Please note: 20 June 2026, is the last day you can order a replacement card. The price of a replacement card is the same as for a new card: DKK 50. If you order a replacement card, you will not receive a proportional refund for the remaining card price when Rejsekort closes – only any remaining balance will be paid out.

When you have reordered your card, you can continue travelling with your card until you receive the replacement card by mail.

You can change the customer type through a Rejsekort vending machine or with the bus driver's help. The change is cancelled when you check out.

You can always see the customer type of the card by inserting it into a Rejsekort vending machine or by asking the bus driver.

Change the customer type permanently
You can change the customer type permanently through our Self Service.

It could take up to five hours if you go by train and up to 24 hours if you go by bus before the changes have been transferred to your card. The changes are transferred when you check in or when you insert your card into a Rejsekort vending machine. The settings will remain on the card until you choose to change them again.

Please note that you cannot change the customer type “Young Person”, “Pensioner”, or “Disabled Person”. To do that, you need to contact Rejsekort Customer Service at 70 11 33 33.

An adult may bring two children under the age of 12 without charge with a Rejsekort, while a child may bring one other child under the age of 12 on their card.

→ Read more in the joint national travel regulations.

From “Child” to “Young Person”
When your child turns 16, the customer type on the Rejsekort will change to “Young Person”. We will send the child a mail when it is time to change the customer type. The customer type can be changed by calling Rejsekort Customer Service or by going to a Rejsekort retailer.

Through our Self Service, you can also order top-up or renewal agreements for your child’s Rejsekort.

When your child turns 15, they must log in to our Self Service themselves.

The agreements ensure that your child's card is always topped up and that their commuter periods are renewed automatically.

Both the top-up and the renewal agreements will be attached to your payment card when you register as a parent or guardian through our Self Service, share your payment agreement with your child, and set up a top-up or renewal agreement on their user profile.

Please remember that each agreement must be activated by your child by checking in or by inserting the card into a Rejsekort Vending Machine.