Travel with Basiskort

The Basiskort is a physical card that you hold in front of a Checkpoint when checking in and checking out — at all new Checkpoints.

Good to know:

• Check in everytime you board
• Check out everytime you get off
• This also applies when transferring during your journey
• The same Checkpoint is used for both check in, check out, and travel companions

 

If you forget a check‑out during your journey with a transfer, you need to check out first and then check in again in at the same Checkpoint and continue your journey.

 

It is not possible to use Basiskort and the Rejsekort app on the same journey. For example, by starting your journey by checking in with the Rejsekort app and checking out with your Basiskort.

 

 

Journeys with multiple transfers

Journeys are linked if you check in again within 30 minutes after the last check‑out.
The total price can be viewed in:

• Self-Service
• Your daily receipt
• Rejsekort Customer Centre
  
  

Please note that it may take up to 30 minutes before your journey appears in Self Service and in our Customer Centre.

Check Udvej cannot be used in cases of forgotten check out on Basiskort.

If you forget to check out:

• On the way: Check out at the nearest Checkpoint → check in again
• After your journey: Contact us at +45 70 11 33 33

 

You may be charged a standard fare, depending on your customer type. If part of the journey can be calculated, you pay the higher of the two.

It is your responsibility to ensure that you have a valid ticket when travelling. In the event of a ticket inspection, missing check‑in will result in a penalty fare.

You can add extra travellers on all Checkpoints.

How to do it

1. Press the icon with two persons
2. Choose extra travellers
3. Check in with your Basiskort

Rules for extra travellers

• Add extra travellers before you check yourself in
• You can add up to 28 extra travellers (apart from yourself)
• Max 1 bike or dog at a time
• These combinations are allowed:

• Yourself + one child and a bike
• Yourself + multiple adults and children
• Yourself + one dog and multiple children

When changing means of transport

• Extra travellers automatically follow if you check in again within 30 minutes

If you continue alone

• Remove extra travellers at Checkpoint when checking in again

If you remove or change the number of travellers on a journey, the journey will be split and settled into two or more separate journeys.
If you need to see the screens on the Checkpoints before you travel, you can view them in the guide.

Guide: How to add fellow travellers on Basiskort

Guide How to travel with Basiskort

Errors at check in

When travelling with Basiskort, there may be situations where you cannot check in when you hold your Basiskort in front of the Checkpoint.

You cannot check in if:

• your method of paymente is expired or needs updating
• there is an error on your Basiskort
• you check in/out with a wrong card
• the Checkpoint is out of order

 

After your journey

If you experience an error during your journey, you must contact us to have the journey corrected. You can do this by phone or by filling out an online form.

 

Error at Checkpoint

If you receive a message about a technical error when you check in or check out with your Basiskort, then try again — preferably by holding the Basiskort closer to the reader or for a little longer until you see that the Checkpoint has registered your card.

If the Checkpoint is out of service, you must buy a ticket in another way.

If your Basiskort has not arrived by post within 10–14 days, please contact us at +45 70 11 33 33.

Payment for your journeys

The personal Basiskort does not need to be topped up.

Instead:

• Payment is deducted once a day from your linked payment method
• You receive a daily receipt by email
• You can view all journeys in the Self-Service system

 

Flat fee in case of forgotten check out

If you forget to check out, either during your journey with transfers or at the end of your journey, you may be charged a standard fare for your trip. If we can calculate part of your journey, we will charge the price for that part if it is higher than the standard fare. The standard fare will depend on your customer type.

The standard fares depend on your customer type and card type. You can find the standard fares under Terms and Conditions, which you can find at here.

 

Payment methods

• If you order a personal Basiskort via the Self-Service system, you can link a payment card or MobilePay for payment of your journeys
• If you order a personal Basiskort through the Rejsekort Customer Centre or at a physical sales location, you can link MobilePay for payment of your journeys.
• With the anonymous Basiskort, you can top up using cash or a payment card. The anonymous Basiskort will be introduced later in 2026

 

Invoice payment will become available later in 2026.

 

Receipts

During 2026, it will become possible to receive receipts in e‑Boks instead of by email.

 

Change of payment method and profile

You can change your payment method at any time or add additional payment methods to your account in the Self-Service system. In the Self-Service system, you can also update your profile information. However, not if you were registered through our customer centre.

Right now, it is not possible to change the email address linked to your Basiskort account.

If it is not possible to withdraw payment for the past 24 hours of travel, you will only be able to travel again once you have updated your payment details. Contact us if you need assistance.