Self Service

You must register as a user through our Self Service to order a card. You can easily register as a user even if you do not need a card yourself but, for example, need to order one for your child.

The first time you order, you must register with MitID and you must choose a Rejsekort Personal, a Rejsekort Flex, or a Commuter Pass to keep on using our Self Service.

If you choose to log in to our Self Service with username and password, and you forget these log-in details, you can always order a new one.

You do so by clicking “Do you have problems logging in?”and then entering your email address and postal code.

When you log in to our Self Service and click on “My information”, you can update the information. For example, if you have a new email address or new mobile number, update this information so that we can contact you with important information.

Your name, address, and year of birth are automatically updated via the CPR register that you registered with as a MitID user. Note that customers with protected name and address need to update the information themselves. 

New payment card
Through our Self Service, you can also update the payment card that your agreements are charged to. It is important to update your payment card information so that your agreements are not cancelled. Log in and choose “Payment agreements” to update your payment card information.

CPR-number
Rejsekort & Rejseplan A/S uses CPR-numbers to uniquely identify customers.

When you log in to our Self Service, you can see all your journeys, the price of each journey, and whether you have received a discount. You can also see the journeys on all cards that are attached to your user profile (including your children’s), making it easy to keep track of the spending.

When you log in to our Self Service, you will have these options:

• See your journeys, prices, and discounts for each journey
• Set up agreements, e.g. top up yours or someone else’s card automatically
• Order and renew commuter periods and see when a current period expires
• Update your information
• Update your payment card information
• Block your card if you have lost it—and order a new similar one
• See and change the settings on your card: customer type, whether your balance should show when checking out, etc.
• Change your username

→ Go to Self Service

Would you like to stop worrying about the balance on your Rejsekort or about when your commuter period ends?

You can set up agreements that top up your card or renew your commuter period for you (completely automatic, so that you will always be ready to jump on a bus, train, or metro).

→ Read more about top up agreement. 

→ Read more about renewing your commuter period

You can either set up the agreements when you order a card, or you can do so afterwards. The only requirements are that you are at least 18 years old, have a payment card, and are registered as a user in our Self Service. You can set up agreements for your card and others.

If you wish to top up yourself
You can also choose to top up your card yourself through our Self Service or through a Rejsekort vending machine when the balance is low.

If you top up online, please note that it may take up to five hours before your top-up amount is transferred to your card if you are going by train or metro. If you are going by bus, it may take up to 24 hours. The amount is transferred when you check in or when you insert your card into a Rejsekort vending machine.

At the Rejsekort vending machine, you can do several of the same things that you do through our online Self Service. For example, you can top up your card, temporarily change the customer type; or see your balance, recent journeys, and the settings of the card.

You can also use the Rejsekort vending machine with a Rejsekort Anonymous.

If you have a Season Pass, you can see your commuter area and when the current period expires, as well as renew the period.

Place your card on the blue point and follow the instructions on the screen.

Check in and out
The Rejsekort vending machine can also be used to check in and out.

Regardless of whether you have topped up, changed the settings of your card, or ordered a top-up agreement through our Self Service, your card needs to interact with Rejsekort equipment.

If you are going by train or use a Rejsekort Vending Machine, you can transfer the order to your card at the earliest 5 hours after booking.
If you are going by bus, you can transfer the order to your card at the earliest 24 hours after booking.

At our Self Service you can see which orders are awaiting transferrel to your Rejsekort.

You must top up with at least DKK 100, and your balance must not exceed DKK 2,200.

Top up well in advance of the trip
Please note that you will need to use your rejsekort or put it in a rejsekort machine for the amount to be transferred:

If you are going by train or use a rejsekort machine, you can transfer the amount to your card at the earliest 5 hours after booking.
If you are going by bus, you can transfer the amount to your card at the earliest 24 hours after booking.
You will need to use your travel card or use a rejsekort machine within 30 days to transfer the amount, otherwise your order will be canceled.

If you need to top up your card immediately, you can always top up at a rejsekort vending machine or at a retailer.

At our Self Service you can see which orders are awaiting transferrel to your rejsekort.

To pay for other people’s top-up agreements, you must have a payment agreement that you can share. The payment agreement will add one or more top-up agreements to your payment card.

→ Guide: How to share your payment agreement to set up a top-up agreement for a child.

To pay for other people’s top-up agreements, you must have a payment agreement that you can share. The payment agreement will deduct money for one or more top-up agreements on your payment card.

→ Guide: How to share your payment agreement to set up a top-up agreement for another adult.