We are updating the system from 5pm Thursday 9 April 2020 until 9am Friday 10 April 2020 Read more
Data display issues. Read more
Please check the website of your transport company before traveling. There can be temporary changes due to the government’s strategy against COVID-19. Read more

Pause your renewal agreement

If you have a renewal agreement on your Season Pass and are about to go on holiday, you can pause the renewal agreement until you need to use it again.

 

Log in to our Self Service.

Use a username and password or NemID.

Choose the right card.

Click on “Season Pass” for the card on which you wish to pause the renewal agreement.

Choose “Renewal agreement”.

Click on “Renewal agreement” to change the agreement.

Click on “Details”.

Now you can see your commuter area, start and end zones, and when the current period expires as well as the card number of the payment card to which the renewal agreement is attached.

Click on “Details” to see the settings of the agreement.

Order the pause.

Under the settings of the renewal agreement, choose “Pause” at the bottom of the screen.

Confirm your order.

Now you must confirm your order by clicking “Confirm pause”.

Transfer the pause to your card.

The pause has now been requested, and you will receive a confirmation by email. Transfer the pause to your card by checking in, by placing your card on the card reader, or by inserting it into a Rejsekort vending machine. The pause must be transferred to your card within 30 days, or the order will be cancelled.

When you need to activate the renewal agreement again, you can do so through our Self Service or a Rejsekort vending machine.