Rejsekort

ændrekort Rejsekort changes

When you log in to our Self Service, you can change your card settings if you have a Rejsekort Personal or a Rejsekort Flex.

You can:

  • Change your customer type (does not apply to “Young Person”, “Pensioner”, or “Disabled Person”)
  • Set up, see, and change a top-up agreement
  • Set up, see, and change a renewal agreement
  • Remove the reading of the balance when checking out

You can also change the settings of an agreement, e.g. how much it tops up and how often.

Log in to our Self Service to see and change your top up agreements. When you order a change, it may take up to five hours before it is transferred to your card if you go by train or metro. If you go by bus, it may take up to 24 hours. The transfer will take place when you check in or insert your card into a Rejsekort vending machine.

Please note: If you lower the top-up amount or the frequency below the suggested settings, you risk running out of money if you go on a long journey and return on the same day. However, you can always top up via a Rejsekort vending machine or a retailer during your journey. 

When you order the change through our Self Service, it may take up to five hours before the change is transferred if you go by train or metro. If you go by bus, it may take up to 24 hours.

If you need to change your customer type to "pensioner" you have to use self service, choose "Rejsekort settings" on the left side, choose "modify" and then change your customer type, before you press "save".

If you need to change your customer type to “Young Person” or “Disabled Person”, you have to call Rejsekort Customer Service at 70 11 33 33 to get help.

You can choose to have a commuter area added to your Rejsekort if you have a Rejsekort Personal. In such case, you will prepay to travel freely within zones of your choice. If you travel outside your commuter area, you are only charged for the part of the journey that takes place outside that area.

Order through our Self Service
Log in to our Self Service and choose the card you wish to add a commuter area to. Click “Season Pass” in order to start the order process and choose your commuter area and the period length. You can also decide whether you would like an agreement that automatically renews periods for you.

Please remember that you must transfer the commuter area to your card by checking in or by inserting the card into a Rejsekort vending machine. The next time you check in within your commuter area, you will activate your commuter period.

Also remember that you must have money on your card to travel—even within your commuter area.

By logging in to our Self Service or by inserting your card into a Rejsekort vending machine, you can always see your commuter area and when your period expires. If you choose not to renew your period, your Rejsekort will function as a regular Rejsekort.

forny Expired Rejsekort

We will let you know well in advance of the expiration date so that you can have your customer type, agreements, and discount levels transferred to a replacement card similar to the one you had.

If you have a Rejsekort Personal or Rejsekort flex, we will let you know well in advance of the expiration date so that you can have your customer type, agreements, and discount levels transferred to a replacement card similar to the one you had. The balance on your Rejsekort will automatically be transferred to your Danish Nemkonto within 14 days. 

If you have a Rejsekort Anonymous which has not expired you can get a refund of the balance at certain retailers. Please find the nearest retailer here. 

If your Rejsekort Anonymous has expired or been blocked you have to contact Rejsekort Kundecenter. You have to send in your card to Rejsekort Kundecenter who will refund the balance to a danish bank account. 

Check the expiration date
You can always check the expiration date of your card by logging in to our Self Service or by inserting your card into a Rejsekort vending machine. You can also check your expiration date through the Rejsekort Status app.

spær Lost Rejsekort

Block and reorder through our Self Service
By logging in to our Self Service, you can order a replacement card with the same customer type, agreements, and discount levels as on the one you lost. Order a replacement card and block the lost card in one go.

Call us
You can also call Rejsekort Customer Service at 70 11 33 33 and block your card 24 hours a day and order a replacement card. 

As soon as you receive your replacement card by mail, you can continue travelling as usual.

You can have the balance paid out from a Rejsekort Personal or a Rejsekort Flex. If you lose a Rejsekort Anonymous, both the card and balance will be lost.

If you lose a Rejsekort Anonymous, you will have to buy a new card at a Rejsekort retailer.

Cards with top-up and renewal agreements
If you have a Rejsekort with a top-up and/or renewal agreement, Rejsekort A/S will cover some loss due to the unauthorised use of the card—provided that you block the card as soon as you suspect that it is lost or being misused. 

If you do not block the card, you risk being personally liable for a sum of up to 4,000 kr.

Cards without top-up and renewal agreements
If you do not have a top-up or renewal agreement, you will be personally liable for any loss due to misuse.

spær Blocked Rejsekort

No matter what the reason is, Rejsekort A/S is obligated to inform you before blocking your card.

If your card is blocked and you have not been informed of the reason, please call Rejsekort Customer Service at 70 11 33 33 to get help.

rejsekort Defective Rejsekort

If your Rejsekort is not working, please make sure:

  • That there is money to travel on the card
  • That you are not moving the card too quickly past the blue point of the card reader
  • To read the notice on card reader screen if you hear an error sound; the notice will tell you if something is wrong

Rejsekort Customer Service will send you a form to fill in and return with the card. If the card is defective due to no fault of yours, we will reimburse you for the price of the card. The card price and any remaining balance will be paid out, either in cash or into your bank account if you bring your ID and inform us of your bank account details. 

Please note that you may not act in a way so that your card becomes hard to read. For example, you may not scratch, glue, or make holes in the card. If you do so, you will not be reimbursed if the card becomes defective.

Selected Rejsekort retailers will be able to check whether your card is defective. If the card is defective due to no fault of yours, we will reimburse you for the price of the card. The card price and any remaining balance will be paid out, either in cash or into your bank account if you bring your ID and inform us of your bank account details.

Please note that you may not act in a way so that your card becomes hard to read. For example, you may not scratch, glue, or make holes in the card. If you do so, you will not be reimbursed if the card becomes defective.

Do you need help?

Contact us