If you try to check in and find that the card reader is out of order, you must use another card reader or a rejsekort ATM. If all the devices at your location are out of order, you should ask bus, train or station staff to help you and to report the fault. If there are no staff at the location, call Rejsekort Customer Services on +45 70 11 33 33. If, for some reason, you are unable to call Rejsekort Customer Services, you must buy another type of ticket before you begin your journey.
Rejsekort A/S accept liability for any incorrect payments or defective or incorrect transactions that may be caused by technical difficulties arising from the Rejsekort system.