Some travels west of Storebælt may be calculated incorrectly - we are beginning to refund Read more

Some travels west of Storebælt may be calculated incorrectly - we are beginning to refund

1. Jun 2021 kl. 12:38

Some customers who receive a volume discount experience that the price of travel is calculated incorrectly. The error can affect customers traveling west of Storebælt.

The Rejsekort system was updated on 5 May, so the error will not be experienced by more customers. The affected customers will be paid the missing discount for the month of April over a period starting from 20 May. Any missing discount for travels in the month of May will be paid around June 10th. All customers and all Rejsekort will be refunded missing discount as long as the error is experienced. The refund will be paid to NemKonto.

We will send an email with information on how much has been refunded to the email address registered on the Rejsekort profile on Rejsekort Self Service.

On 21 May 2021, we have ordered corrections for April to all affected Rejsekort Anonymous. Rejsekort must be used or placed in a Rejsekort Vending Machine for the amount to be transferred, which can happen from 22 May 2021.

Discount levels adapt in line with travels made, and for most customers, discount levels will be normalized after one month of travel. If discount levels for individual customers are not normalized by the end of May, the refund will continue until discount levels are normalized.