Payment

When the balance on your Rejsekort is below 50 kr, an amount will automatically be transferred from your payment card. Normally 300 kr. will be transferred, but you can easily change the amount through our Self Service.

The top-up agreement is entered into with the public transport operators behind Rejsekort. It requires that you have turned 18 and have a payment card.

The payment agreement deducts money from your payment card
The top-up agreement is a payment agreement that you enter into with NETS. The agreement charges money from your payment card to cover the activities of the top-up agreement. The payment agreement can be shared with others, e.g. your children, so that they can add top-up agreements to their cards.

→Guide: How you set up a top-up agreement.

→Guide: How you register as a parent or a guardian to set up a top-up agreement for a child

→Guide: How you set up a top-up agreement for a child

You must activate the top-up agreement

If you order a top-up agreement after you have received your Rejsekort, please be aware that it must be activated by using your Rejsekort within the next 30 days, otherwise the order will be canceled.

The agreement is activated when you check in or place your card in a Rejsekort Vending Machine. However, please note that up to 5 hours on stations and 24 hours in buses before your top-up agreement is registered - it can only be activated when it is registered. If you have ordered a top-up agreement while you purchased your Rejsekort, then the top-up agreement is ready for use when you receive your Rejsekort.

If you would like to cancel your top-up agreement, it is easy to do so through our Self Service.

You can also call Rejsekort Customer Service at 70 11 33 33, and we will help you cancel the agreement.

Enter the information about your new payment card via Self Service. Log in and click on “Payment agreements” in the left-hand side menu, and then click on “Switch payment card” for the agreements affected.

→ Guide: How to switch the payment card that is attached to your top-up and renewal agreements.

If you receive a payment reminder
If you forget to update your payment card information, we will send you a payment reminder for the automatic top-up amounts that were charged during the period for which we have were been unable to use your payment card. The same will happen if you have a renewal agreement.

Please note that you must pay the amount stated in the payment reminder even though you subsequently will update your payment card information, as the amount due cannot be charged to your new payment card.

If you have questions, please call Rejsekort Customer at 70 11 33 33 to get help.

If you do not update your payment card information, your agreements will be cancelled
If you do not update your payment card information, all of your agreements will eventually be cancelled. This means that you will have to set up a new payment agreement to reopen a top-up or renewal agreement on your card.

You can change the top-up amount if you log in to our Self Service or call Rejsekort Customer Service at 70 11 33 33. The smallest top-up amount is 100 kr, and the balance on your Rejsekort must not exceed 2,200 kr.

If you choose a smaller top-up amount than the recommended 300 kr, please be aware that you risk running out of money if you go on a long journey and return on the same day.

If you need to add money immediately, you can always top up your card through a Rejsekort Vending Machine or at a Rejsekort retailer.

Log in to our Self Service and choose the card for which you wish to change the top-up frequency. If you choose a lower frequency than the suggested twice every 24 hours, please be aware that you risk running out of money if you go on a long journey and return on the same day.

If you need to add money immediately, you can always top up your card through a Rejsekort Vending Machine or at a Rejsekort retailer.

Payment for your child’s top-up agreement is charged to your payment card when you are registered as a user and as a parent through our Self Service (and have shared your payment agreement with your child).

→ Guide: How to register as a parent or guardian to set up a top-up agreement for your child

→ Guide: How to set up a top-up agreement for you child

You must top up with at least DKK 100, and your balance must not exceed DKK 2,200.

Top up well in advance of the trip
Please note that you will need to use your Rejsekort or put it in a Rejsekort Vending Machine for the amount to be transferred:

If you are going by train or use a Rejsekort Vending Machine, you can transfer the amount to your card at the earliest 5 hours after booking.
If you are going by bus, you can transfer the amount to your card at the earliest 24 hours after booking.
You will need to use your travel card or use a Rejsekort Vending Machine within 30 days to transfer the amount, otherwise your order will be canceled.

If you need to top up your card immediately, you can always top up at a Rejsekort Vending Machine or at a retailer. 

At our Self Service you can see which orders are awaiting transferrel to your Rejsekort.

You can top up with a payment card through a Rejsekort Vending Machine. The amount will be immediately transferred to your Rejsekort and ready for use.

You will find a Rejsekort Vending Machine in many stations:

DSB stations

S-tog stations

Metro stations

Arriva stations

NT Customer Service  

Skagen stations

Hirtshals stations

Aarhus Rutebilstation

Aarhus Letbane stations

You can top up with both cash and payment cards when you top up your card at a Rejsekort retailer.

To start travelling, you must have a balance on your Rejsekort that equals at least the prepayment of the journey. The size of the prepayment depends on your customer type, which Rejsekort you are travelling with, and whether you have chosen to travel in first class. If you check in as an "Adult" with a Rejsekort Personal, the prepayment is 25 kr. If you choose to travel first class, you will prepay 180 kr.

→  Check out your prepayment here.

When you check out, the prepayment is deducted from the journey price
When you end your journey and check out, the prepayment will be deducted from the price of the journey. If the journey costs less than the prepayment, the difference between the prepayment and the price of the journey will be reimbursed to your Rejsekort. If the journey costs more than the prepayment, the difference between the prepayment and the price of the journey will be charged to your Rejsekort.

If you travel locally as the “Adult” customer type, the prepayment is 70 kr, whereas it is 25 kr. with a Rejsekort Personal or Rejsekort Flex.

Between regions the prepayment is 600 kr.
If you are travelling between regions with a Rejsekort Anonymous, you need to stop by a Rejsekort vending machine or a Rejsekort retailer to change the setting to “Travel between regions”. With a Rejsekort Anonymous, the prepayment for an “Adult” is 600 kr. for a journey between regions.

If you change the setting at a Rejsekort vending machine, the change will  be reverted next time you check out.

If the setting is changed by a Rejsekort retailer the change is permanent and the prepayment will stay at 600 kr. for all your future journeys or until you permanently change it back at a Rejsekort retailer.

→  Read more about the prepayment for all cards and customer types here.

The prepayment per person depends on which type of Rejsekort you are using, as well as the customer type of the travellers who are checking in.

If you are checking in a child on your Rejsekort Personal, the prepayment is 12.50 kr, whereas the prepayment for an adult is 25 kr.

→  Read about prepayment here.

When you start your journey and check in, a prepayment will be deducted from your Rejsekort. Therefore, the balance on your card must be able to cover the prepayment for you to check in.

If a completed journey costs more than the balance on your Rejsekort, the balance will become negative. You will not be able to check in or start a new journey before you have topped up the card. If you have a top-up agreement, your card will be topped up automatically when you check out—and if you made a journey that costs more than the balance.

You can always check your current balance through a Rejsekort Vending Machine or at a Rejsekort retailer.

If you log in to our Self Service to check your balance, please that it may take some time since your latest journey until the information is fully updated. If you traveled by bus, it may take up to 24 hours before you can see the information about a journey, as well as the updated balance.

Rejsekort Personal and Rejsekort Flex
The payout will automatically take place 10-14 days after the card expires or is blocked. If there is a negative balance on the card when it expires or is blocked, you will receive an invoice instead.

Rejsekort Anonymous
The balance of a Rejsekort Anonymous can be paid out to you if you call Rejsekort Customer Service at 70 11 33 33 and request a form.

You can also have your Rejsekort Anonymous balance paid out, by using selected retailers who pay out your balance to a payment card. If you bought or refilled your Rejsekort Anonymous at a retailer, you can be paid up to DKK 200 in cash. Alternatively can you call the Rejsekort Customer Service and get a Closing form issued. Selected retailers have this closing form available to you.

Notice that your card gets closed, when you can get your balance paid out.

If the card has expired more than a year ago, you cannot have the remaining balance paid out.

→  Find Rejsekort retailers here.

Enter the information about your new payment card via our Self Service. Log in and click on “Payment agreements” in the left-hand side menu and then click on “Switch payment card” for the agreements affected.

→  Guide: How to switch the payment card that is attached to your top-up and renewal agreements

If you receive a payment reminder
If you forget to update your payment card information, we will send you a payment reminder for the automatic top-up amounts that were charged to your top-up agreement during the period for which we were unable to use your payment card. The same will happen if you have a renewal agreement.

Please note that you must pay the amount stated in the reminder even though you will subsequently update your payment card information, as the amount due cannot be charged to your new payment card.

If you do not update your payment card information, your agreements will be cancelled
If you do not update your payment card information, all of your agreements will eventually be cancelled. This means that you will have to set up a new payment agreement to reopen a top-up or renewal agreement on your card.

If you forget to update your payment card information, we will send you a payment reminder for the automatic top-up amounts that have been charged to your top-up agreement during the period for which we were unable to use your payment card. The same will happen if you have a renewal agreement.

Please note that you must pay the amount stated in the reminder even though you will subsequently update your payment card information, as the amount due cannot be charged to your new payment card.

If you have questions, please call Rejsekort Customer Service at 70 11 33 33 to get help.

If you do not update your payment card information, your agreements will be cancelled

If you do not update your payment card information, all of your agreements will eventually be cancelled. This means that you will have to set up a new payment agreement to reopen a top-up or renewal agreement on your card.