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Changing customer type to 'Pensioner'

20. Sep 2019 kl. 10:07

Changing customer type to 'Pensionist'

If you have a rejsekort personal and are over 65, you can change the customer type to a pensioner by clicking on "Self-service" in the upper right corner of this page (reisekort.dk).

After logging in to self-service, select the menu item "Rejsekort Settings" on the left and then press "Modify".

Select Customer type "Pensioner" and press "Save".

You need to use your rejsekort, or place it in a rejsekort vending machine, for the new customer type to be transferred.
If you are travelling by train or use a rejsekort vending machine, the new customer type will not be ready for transfer until 5 hours after the order, at the earliest.
If you are travelling by bus, the new customer type will not be ready for transfer until 24 hours after the order, at the earliest.

If you have a rejsekort flex , it is not possible to change the customer type to a pensioner. If you want a pensioner, we reccommend you to buy a rejsekort personal on the self-service.
 
If you are on early retirement, you have to contact Rejsekort Customer Service at 70113333, where we will be ready to assist you. Rejsekort Customer Service are open on all weekdays from 8 am to 6 pm and on Saturdays from 10 am to 3 pm.
 
You can also get help at the specific retailers, that offer this service. You can see our list of retailers at https://www.rejsekort.dk/Salgssteder?sc_lang=en.
 
For us to change your customer type, you will need to document that you are on early retirement. As documentation you can use your latest retirement-message, decision letter or disbursement letter. When using a retirement-message it must not be older than 1 year. You can show documentation electronically such as on a tablet, but in that case you will need to bring additional legitimation.