Self Service

You can transfer your RejseBillet profile to another phone. Your profiles will be automatically moved if you have entered an email address.

If you haven’t received the SMS code for the creation of the user profile, you can select "resend" from the app. Be aware that you have entered the correct phone number.

You can only use RejseBillet if you have a Danish, Swedish, German, or Polish telephone number.

You can click on your purchased ticket from the front page of RejseBillet and show the details to the inspection staff.

You must have another valid travel permit if you have bought a ticket through RejseBillet and cannot present the ticket. You will be charged an inspection fee, if you can’t present a valid travel permit - this also applies if your mobile has run out of power, your screen is broken, or you can’t show your ticket for other reasons.

Contact Rejsekort Customer Service to get a refund for the extra expense you incurred because the RejseBillet did not work.

If you experience errors in RejseBillet or have suggestions for improvement, you can press the speech bubble on the front of RejseBillet. From that menu, you can choose "Do you like RejseBillet". You can write your suggestion for improvement or what you experience as errors. Please note that you will not receive a reply to your inquiry.